Digital Rebel

Basic of social media service.

Social Media Customer Service has been at the fore front for brands and businesses looking to offer an alternative to provide other venues for consumer engagement. I recently had a bunch of escalation and had to deal with my phone, cable and bank on three different occasions. At all three scenarios the service shown on the social platforms was a lot more superior.

There are 5 basic considerations for basic social customer service:

  • Wow service always wins and is a lot more viral
  • Your service team should care and go above and beyond
  • Everyone should represent your brand
  • Engagement is viral and public
  • Compliance and privacy of client records should be a necessity.

These core essentials will enable you deliver superior customer service. As a business are you prioritizing any of the above key components?

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